Privacy Policy
Your privacy matters to us at HavenStoneValley
Information We Collect
When you reach out about corporate flower arrangements or gift services, we gather data you choose to share. This covers your name, company name, email, phone, delivery locations, and particular specifications for your floral requests. We also obtain payment details when you place orders, though transactions are handled securely by our payment partners.
For corporate clients, we might collect extra business data like company registration information, preferred delivery times, and budget constraints, to tailor our service to your organization's requirements.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
HavenStoneValley respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat your personal data security with priority and deploy suitable technical and organizational safeguards to guard it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access is restricted to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In line with applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us via the information at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. How long we keep it varies by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: roughly three years after last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: around two years for service improvement analysis
- Marketing communication preferences: until you unsubscribe or a couple of years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insights into how guests interact with our pages. Cookies enable us to remember choices and assess site performance.
You may manage cookie preferences in your browser settings. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include connections to external websites or services. This privacy policy covers only HavenStoneValley and our site. We are not accountable for the privacy practices of other sites.
We advise reviewing the privacy notices of any third-party websites you access via links on our platform.
Policy Updates
This privacy policy might be updated from time to time to reflect changes in our practices, offerings, or legal obligations. If major changes occur, we will revise the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how your privacy is safeguarded.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
HavenStoneValley Privacy Team
Floral Street, London
London, United Kingdom WC2R 2PN
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to every privacy request within about a week.